[morganvachon]

> Friends of mine have ordered (and paid!) Pine64 products weeks ago and get no information when they will be shipped. When you send them an email, it either gets ignored or you get a reply by someone who does not speak English. Telling you something like "Yes will inform you when be shipped".

They are very transparent about the delays in shipping. You can find the most up to date information in a sticky post on their forum[1].

> This taints the whole Pine64 brand for me.

That's an extremely charged response, you definitely should check the forum post to get some perspective. In short, there were QA issues with the first batch of Pinebook Pro and PinePhone orders, they are running the remaining unshipped units through a second round of testing before shipping, and the combination of COVID-19 and China/Hong Kong border issues have further delayed shipping.

[1] https://forum.pine64.org/showthread.php?tid=9942

[waiseristy]

My PinePhone was lost in shipping during the start of the pandemic like you mentioned. They happily sent me another a few short weeks later, no complaints! Awesome customer service