[Iolaum]

I ordered a pinebook pro on April 1st and arrived on June 3rd. I knew it was a pre-order when I paid. This meant months before the product arrives and that I would have to monitor the news from their website. They posted monthly (and bi-weekly, towards the end) updates on the shipping status, manufacturing issues and coronavirus impact. I had a problem because I am moving houses and their support team has been very helpful in accomodating me.

When I got the laptop I was expecting a cheap plastic build but got an aluminium sturdy frame. Best laptop purchase I ever had, this comment is actually being written from my new pinebook pro.

I m sorry you feel you are not treated like a customer. Given the company's size they are really doing wonders.