[slowpesci]

Coming from a SaaS background on the product design and development side of things, I think churn is something many companies have given up on successfully remedying within the product, or have sourced to other departments in the company to help solve the issue. While user interaction with Customer Success or Support is definitely necessary in many circumstances, from my perspective, this could help battle churn for a myriad of reasons which can be addressed and designed for a specific product or with a specific user type in mind without being too abrasive or causing major headaches for the user. Cool idea. Good luck!