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by gfloyd
2199 days ago
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Totally agreed! Our goal is to make the cancelling process smooth and easy, while also helping companies retain users who are leaving for preventable issues like price sensitivity. Another great use case is offering a free month or two for someone cancelling due to the current pandemic, hoping they'll be able to afford it again once business picks back up. |
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Not to be too much of a jerk about it, but you clearly don't agree. Hard to tell exactly without a end to end demo but it looks like it's at least a couple questions and making sure you click the right button to cancel. And you have to be careful what you click because you swap the "success" button from cancel to accept offer. That's not the same as "just let people cancel".
I'm sure it makes sense from a business perspective. Forcing people to go through a couple questions and click off some offers will increase retention. It's not a big deal. Businesses do lots of things that are annoying to customers because ultimately it makes them more money. Just own that this is what you're doing.