We were measuring the number of similar support requests that came to the team. Our library would allow customers to resolve these problems on their own. We had a good estimate of reduced requests, but not a good estimate increased time to maintain the open source library.
We were measuring the number of similar support requests that came to the team. Our library would allow customers to resolve these problems on their own. We had a good estimate of reduced requests, but not a good estimate increased time to maintain the open source library.