[fieldmarshal]

We have been leasing bare metal servers since the pre-IBM Softlayer days.

Over the past few years we have experienced quite a few network-related outages. Not usually to this extent, more generally a failure of some piece of network gear that takes out either backend or frontend traffic from a particular data center. We seriously priced out a migration to another provider recently, but in the end what held us back was cross-AZ transfer costs on AWS. We found it would raise our operating costs significantly, so the matter was dropped.

We were much happier with the service and support we received prior to the IBM acquisition.