[pavel_lishin]

> it's really worth treating them well.

> Showing up on-time for your appointment, not being a pain if they have a backlog and you have to wait a few minutes

Sweet juicy Jesus, that's not treating them well - that's just the bare standard minimum expected behavior, isn't it?

[rdl]

It is retail and it is customer support. The minimum standard for acceptable human interaction is several sigma above observed behavior, unfortunately.