[Almad]

In my experience, the final sorting needs to be done by a collaboration between ticket manager and someone-who-understands-technology anyway. If the ticket manager doesn't have a clue, they can't make judgement calls necessary as for nontrivial software, it can be hard to say if this is one day or one year of work.

And that affects prioritization a lot.

[nicbou]

That would be me. My job is to clarify requirements, gather assets and prepare tasks so that tickets spend less time in progress.

This involves adding a triage column before the todo column. This column is for tickets that are necessary, but not prioritised or ready to work on.