[sergeyfilippov]

"Difficult conversations" [1] would be the best direction, to my knowledge. It is written by creators of Harvard Negotiation Project that deals with conflict resolution.

Audiobook version [2] is narrated by authors, and it's great.

[1] https://www.amazon.com/Difficult-Conversations-Discuss-What-...

[2] https://www.audible.com/pd/Difficult-Conversations-Audiobook...