[UMetaGOMS]

Another AWS employee here.

I'm pretty indifferent to this. I've used Slack a few times for open-source projects and customer contact - it's fine, but I haven't seen anything which sets it apart besides mindshare. Hopefully access to the paid features will change my stance.

Chime gets a lot of flak, but frankly it's the best video conferencing tool I've used, so I'm glad that part will stay. The main downside to Chime as a chat tool is also IMO its biggest positive - the fact that no-one else uses it. I never had to be too mindful in Chime rooms about speaking out of school, but with Slack as the default for both internal and external communication that might have to change.

[dstz]

Agree that Chime video is very solid, but the IM features leave a lot to be desired. A big gripe I have is that muted chat rooms with new messages still count toward the red "unread" number in the app icon.

[noahtallen]

> with Slack as the default for both internal and external communication that might have to change.

That's not really a Slack-specific issue, though, right? The Slack channels I mostly communicate in at work are not accessible to the "multi-channel-guests". For example, some contractors can be set up to only have access to a few channels they actually need.

[eigen-vector]

+1 on chime being an awesome video conferencing tool. My P99 experience with chime video meetings has been stellar.

[pipingdog]

> P99

Can confirm, eigen-vector is an Amazonian.