[ballenf]

Because it's about as helpful as saying "you shouldn't have moved to Los Santos if you value safety" to someone who's bleeding on the street having just been mugged.

The same message could also be worded more like "once you get past this, I'm sure you're already considering moving registrars. But please let us know if the support you're receiving from them is as bad as (my experience / reputation / etc.)".

[fmajid]

Or better yet, "here is a reputable site reviewing registrars for reliability and customer service" (I don't know if there is such a site, there really should, but it's unclear how it would make money).