Because 99% of people don't realise that their domain registrar holds the keys to their business's entire internet presence.
They can switch off your website/email at any time, with no real consequences apart from a little bit of bad PR if you have enough social media followers or post in the right forums where their staff hang out.
They can also do a shitty job of securing your domain, and let it get stolen/hijacked. The attacker then gets to set up their own MX records and collect all the password reset emails they triggered on every other important site, and pretty much own anything you doin't have 2FA set up on.
Anyone who doesn't think customer support from their business domain registrar is a thing worth paying for, most likely hasn't evaluated the risks properly.
That may be true for a given service, but I'd wager closer to 99% of people have used customer support for something in the past. It'd be foolish to disregard it when you know you've needed it before, even if not for that same service category.
Because 99% of people don't realise that their domain registrar holds the keys to their business's entire internet presence.
They can switch off your website/email at any time, with no real consequences apart from a little bit of bad PR if you have enough social media followers or post in the right forums where their staff hang out.
They can also do a shitty job of securing your domain, and let it get stolen/hijacked. The attacker then gets to set up their own MX records and collect all the password reset emails they triggered on every other important site, and pretty much own anything you doin't have 2FA set up on.
Anyone who doesn't think customer support from their business domain registrar is a thing worth paying for, most likely hasn't evaluated the risks properly.