[ericwaller]

I'm one of SeatGeek's cofounders, good question.

It was indeed Apple's "Sign In with Apple" deadline that prompted us to make the change (for those who don't know, apps that offer sign in via a third party auth mechanism will also need to offer sign in with Apple), but it's something we've considered on and off for many years.

Two big reasons. The first is that when we work with pro sports teams, fans of that team are able to sign in to their team accounts using SeatGeek. Having Facebook, and potentially Apple, also in the mix there felt like it would lead to a lot of confusion. The second is that while we've seen that sign in with Facebook leads to more sign ups in the first place, we've also seen that it causes confusion for users who are later unsure how they initially signed in, and that confusion can hit just as they're trying to pull up their tickets outside of an event.

[dukoid]

Interesting how the title of the FAQ item says "Why can't I sign in with Facebook anymore?", but to get the actual answer to that question, one has to go to HN....

[ThePowerOfFuet]

The first sentence of the post answers the question (without truly answering it):

> As of April 2020, SeatGeek no longer supports signing up with or logging in with Facebook.

They can't sign in with Facebook anymore because SeatGeek no longer supports it.

You're conflating that with "why don't they support it?", which isn't the same question.

Should it have answered both? Maybe.

[brogrammernot]

Makes a ton of sense. I’ve experienced and dealt with a lot of customer confusion with Facebook, Google etc sign in where they lose access to that account & then it’s just a cascading failure of whack a mole trying to have them get their account setup etc.

I can imagine how awful it feels to be at the stadium gates (I’ve ran into this on TicketMaster’s lovely app where it can’t pull up the ticket) and you can’t figure out the login while you/your kid/friends wait on you awkwardly. Customer support has to love this decision.

[wildrhythms]

Thanks for the insight on this. As another anecdote, I used Google Sign-In to sign up for a certain popular coding exercise site. I just clicked "Sign In with Google", approved whatever email address access it needed, and done! However, when I later decided to delete my account, the account deletion UI required me to enter my current password twice to delete the account. Because I signed up with Google, I never made a password for this service. I imagine things like this lead to massive confusion for users. I still haven't figured out how to delete the account.

[primozk]

Write to customer support.