Hacker News new | ask | show | jobs
by MattGaiser 2214 days ago
> A logistics company elsewhere caught charging this much would be laughed out of the room but in a new and exciting field there's a lot of room for markup.

I would argue that they are also the owner of many of the customers. DoorDash owns me as a customer simply because when I am hungry, I turn on the app and select from one of the offerings.
1 comments
toomuchtodo 2214 days ago
Grubhub’s CEO said on an earnings call that customers are “promiscuous” and not demonstrating loyalty to a single dining app, so while you have your anecdote, it doesn’t appear to apply across larger sample sizes.

https://www.reuters.com/article/us-grubhub-results/grubhub-b...

link
MattGaiser 2214 days ago
Sure, but are they also promiscuous about ordering from the restaurants themselves or just across apps?

I am also promiscuous across apps (DoorDash just because I got the DashPass for during the pandemic), but it has been years since I ordered anything other than pizza directly.

So the industry as a whole just owns the customers rather than the restaurant.

link