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there is a difference between the government understanding it and creating videos to teach the population and the population actually understanding it at large.

take his example of a pandemic for example. a lot of people thought that we'd be able to handle a global pandemic easily. they watch movies in which everything went to shit and think "no way it would be that bad if it actually happened". and to be honest, i think this pandemic actually enforced this mistaken believe. corona isn't that dangerous. if it killed with a 10+% chance, we still wouldn't have been handling it properly. the death toll wouldve just been higher.