[guug]

I look for one more thing:

3. What steps the corporation took to prevent this issue from occurring in the future.

While a believe that the CEO is sorry, I can't consider the issue resolved without #3.

[ammon]

This is an important point, and it's something I'm thinking a lot about right now. I don't have an answer, but I want to talk to my team and make an announcement in the next few weeks.