[yomly]

What I've come to observe is that you can never make everyone happy - a truism detached from this specific incident.

So when you receive negative feedback on something - how should you respond?

What if you're used to some certain baseline level of negativity? How should you respond then?

I feel like there is feedback on the individual level and the aggregate level. Clearly in this case TripleByte saw that they would have alienated a large and important community but I'm convinced you can blame a CEO for being diplomatic but thick skinned.

I mean this is the community famed for trivialising Dropbox

[bigiain]

> What I've come to observe is that you can never make everyone happy

Most of us get through life without ever making that many people that unhappy all at once though. It's not like this outcry wasn't obvious and predictable to any reasonable person.

[JshWright]

There are plenty of ways to respond. "I'm sorry you feel that way" is never one of them.