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by bobthepanda
2211 days ago
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One notable example I can think of is accessibility services. In the US, public transit must accommodate the disabled, and for some types of trips or some types of disabilities there is a totally parallel transit system that involves specialized vehicles, operators, dispatchers to efficiently route vehicles, etc. It's also a massive PITA from the rider's POV, since you have to dial a call center to schedule a day in advance and you get a time window in which the driver will show up. This system dates from the '80s, before the Internet and before taxis were mandated to be accessible. New York City tried a pilot program in which this system was replaced by subsidizing rideshare rides, since in the 21st century all taxis are required to have accommodations for the disabled anyways and you can leverage a well-tested system of ordering rides instantly and a large fleet of vehicles. While this did reduce per trip costs from $69 to $39, the increased convenience caused ridership to also skyrocket, so it ended up being a net drain on finances. [1] http://archive.is/N3DjJ |
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