[noonespecial]

Firstly, I feel for you. Its a strange commentary on the human condition where little bits of institutionalized dishonesty like this are allowed to persist despite the fact that literally everyone knows that its wrong. I'm not sure how the people answering the phones tell old men that they owe $13,000 overages are able to do this job.

The advice is that persistence is key. Everyone knows that this is a mistake, even the jerks at the phone company making this stuff up. You just have to keep calling, insisting that there's been a mistake and moving on up the chain. Try to find other routes into the system as well, call some PR guys, look up the names of company officers on the internet and email (or call if you can find numbers).

Even if your phone did DL 900meg, it probably did so outside of your fathers control, and the marginal cost of providing this data to an iphone in a big city is 0. Its just a stupid shell game intended to fleece a few hundred bucks from folks here and there that in your case went horribly wrong. Make enough noise and you'll probably be able to get them to agree to take the few hundred and let it go. It will take some work though.

You local TV news might be interested in it as a fluff piece as well.

[PonyGumbo]

I'd add Consumerist to this list. They live for this kind of stuff.

[dave1619]

local tv news sounds like an interesting option. you need a powerful advocate, and local news could be that.

[dave1619]

also, maybe local newspaper, and try to set up a website sharing your story with the links to the news stories about your story. try to stir up publicity. even email the ceo of AT&T and senior VPs directly.