[adrianmsmith]

Nevertheless, if you've ordered something and paid money, and haven't got the product, I feel the company shouldn't ignore emails about the order.

[AsyncAwait]

I'd be a bit more patient with COVID, also they pleaded recently in one of their newsletters to ask on the forum, rather than overwhelming them with emails.

Also, HK has some restrictions on shipping until June 7. You'll get it. They're a small company, give them a chance.