[chrisseaton]

Whenever I try to rent a car from somewhere like Hertz I'm presented with a baffling array of choices for waivers and insurance. I have absolutely no idea what I'm supposed to buy and how the insurance works.

They want me to pick and sign right there under pressure and with no time to read the agreement. I'm almost always left with no real understanding of what happens if I have a crash and pretty worried that I may be liable for more than I'm worth.

It's comical they way they wave those barely readable sheets of paper around randomly circling things and putting crosses in places.

[icelancer]

Yeah, you gotta be a Gold member (or equivalent at other places) to get around this BS and do it all online / before you show up. I agree that the stock experience is miserable. Fortunately through AMEX it's free, same with Delta if you're any sort of status, etc etc. It's a method of gatekeeping.