[josho]

If I may restate your position: "If a student uploads an image in the wrong format then it is acceptable for their entire test to be invalid and they can retake the entire exam."

Rather I think what is acceptable is HEIC is not accepted by the system, and if a student attempts to submit this format they receive an error saying that only JPG images are allowed.

[_snsh]

> If I may restate your position: "If a student uploads an image in the wrong format then it is acceptable for their entire test to be invalid and they can retake the entire exam."

Yes, being able to understand the conditions should maybe be part of passing the test. Like I said, could the upload form have handled this better? Sure, although I have not read enough to understand if this was actually the upload form failing. The OP article claims "Spencer ... tried to convert it by renaming the HEIC file to PNG" which is not how you convert files. Maybe students learning that early on is not a bad thing?

[whatatita]

> Yes, being able to understand the conditions should maybe be part of passing the test.

I agree, when It's part of the subject in test. I don't see any reasonable cause for a student to have to know about file types to submit a test, if that test isn't about file types. I don't, for example, expect my doctor to know how to convert an image file because that's not his job.

> The OP article claims "Spencer ... tried to convert it by renaming the HEIC file to PNG" which is not how you convert files.

This highlights the level of knowledge the users of this application have in this area. The developers should have made it Painfully Clear that uploading directly from an iPhone isn't supported.

> Maybe students learning that early on is not a bad thing?

I agree they should learn this stuff, but don't think it should cost them their grade to do so.

Now, I'm not saying that we shouldn't increase public understanding of these "slightly-technical" topics but I think we're a long way off and we can't expect that understanding just yet.

[_snsh]

>I agree, when It's part of the subject in test. I don't see any reasonable cause for a student to have to know about file types to submit a test, if that test isn't about file types. I don't, for example, expect my doctor to know how to convert an image file because that's not his job.

Understanding the conditions of your test is part of the test. And your doctor doesn't have to know. His toolchain forces him to use certain programs and settings. If anything is set up wrong, your MRI image is just a worthless CD-R.

>This highlights the level of knowledge the users of this application have in this area. The developers should have made it Painfully Clear that uploading directly from an iPhone isn't supported.

They did. The supported file formats were clearly stated. Your issue here is with apple.

>I agree they should learn this stuff, but don't think it should cost them their grade to do so.

It doesn't. They can retake the test without punishment.

>Now, I'm not saying that we shouldn't increase public understanding of these "slightly-technical" topics but I think we're a long way off and we can't expect that understanding just yet.

I disagree. The sooner people learn that renaming a file does not constitute conversion the better. When I was a student 15 years ago it was painfully clear you could not upload the 50MB .tif file your scanner spat out (silly websites at the time would just not take 50MB uploads most of the time...). I think this "slightly-technical" knowledge is something akin to correct spelling and grammar. It's fine if you disagree but, in my opinion (even if that was not the intent of the college board), this is not a bad lesson to teach.

[judge2020]

You're still supporting that computer knowledge of what image file formats are and how to convert them should be part of the test. They can learn that later when their high school or college makes them take basic computer classes (hopefully), right now they just want to upload their image.

Either Apple or College Board is at fault here but it isn't the user.

[_snsh]

Yes, if you want to use a cell phone and/or a computer to complete your tasks you should have some basic knowledge about how it operates.

You can shift responsibility for that knowledge wherever you want but I would say that at the age between 16 and 19 (which google tells me is the average age for AP classes) I would expect that knowledge from someone applying for AP credit. And if someone didn't know what the accepted file types (as stated in the FAQ) meant at that age I'd expect them to figure it out for themselves.

[thomasfedb]

I'm unsure that any of these students wanted to take their AP exams on their phone or computer. That this is a new problem suggests that this is something they've been newly forced to deal with.

It's certainly not a well engineered user experience. Passing a physics test should require physics knowledge, not knowledge of image formats. I think understanding of image formats is actually fairly obscure outside of technical circles.