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by deforciant
2220 days ago
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Hi, one of the engineers who created dotscience here. Customers didn't insist on open sourcing anything, we did have some open source components but I don't think they cared about that :) Regarding tracking usage - usually it was just many conversations with customers and having them on our Slack channel. Solutions engineering - mostly development team would be helping with writing anything specific that they need.
On the SaaS side we had a lot more analytics, used segment, intercom and internal "audit events" to better understand what's happening. |
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So to sum up, what did customers care about the most from your point of view? (maybe top 3)