[dmos62]

Another anecdote. I had a EU Lufthansa flight that was cancelled a few hours before departure. That's 600 euros compensation no questions asked, in theory. When transfering the compensation, there was some kind of hiccup with the banks and it didn't arrive. It took me more than 6 months and more than 30 emails with customer service to get the compensation resent. 90% of the replies were "accounting says funds were sent; not our problem". Ended up using EU's out-of-court customer resolution system (recommended): I think that's what caused them to finally react.