[Kique]

I don't think this is true, on my account (also signed up online) I can go to the below link and click "Cancel Subscription" then choose the Use Account option instead of calling in or using their customer service chat.

https://myaccount.nytimes.com/seg/subscription

[yonig]

I just did the chat option and it put me in a queue to wait for an "Account specialist" that is estimated to take 25 minutes. Other two options were phone call or text. I actually did intend to cancel today so ill see this through.

edit: chat took 30 minutes from start to cancel. mostly dead air. when the chat starts they also asked for a phone number (which i never gave, so it wasnt for ID confirmation) but i instead just entered 'NA'

[robbiet480]

Just checked and I don't have a Use Account link. Just call, text or chat.

[travisporter]

I really looked for a link on mobile website , the iOS app and the desktop website. I subscribed via iOS so maybe it’s a bit complex.

[skrtskrt]

I canceled NYT online recently but couldn't do the same for WSJ.