[Spivak]

This isn't as weird as it seems in this new weird world. The "most official" support channel for Spotify is their Twitter handle while their email form is the secondary option.

Letting internet outrage drive the support queue is oddly pragmatic.

[X6S1x6Okd1st]

It's not pragmatic, its just the bare minimum. It turns out that if you want good support you have to scale your support to the number of users.