[stormdennis]

That's very true. I have an example to do with government. Previously client organisations would have submitted paper forms containing hundreds of fields and then at the government end these had to be manually read and entered into their software in a time consuming data entry process. At the client end, the tediousness of data entry had generally long been eliminated by their own software overprinting the forms, although periodically the government would issue new batches of forms which for no good reason altered the margins/fonts or whatever, necessitating software upgrades. Then government had the bright idea of moving the process online. The new "improved" setup involved the clients having to fill in an online web form rather than a paper one. This obviously solved the data entry problem at the government end by transferring it to the clients. No allowance was made for client software with any kind of api or anything like that, it all had to be done manually with usernames and passwords and confirmation of T&As boxes and screen after screen of boxes to fill in, manually. The automated logout ensured that login had to happen every single time a form was entered and for good measure a captcha was added to "add assurance that the forms were submitted by humans". Doubtless this was all viewed as a great success at the government in terms of increasing efficiency and offering an enhanced service to their clients