[thebean11]

> no reason to respond.

Sure maybe from a purely cynical profit-motivated standpoint. Even then there's the risk of pissing off your users.

[abakker]

the depressing reality is that most users who are pissed off still don't take their business elsewhere. There are few other choices for similar products that work as well.

[Retric]

Google lost me as a customer. That’s frankly meaningless on it’s own, but add up everyone making the same choice and it can quickly become meaningful.

[Bang2Bay]

there is of course the good old Yahoo!