[oefrha]

Are these great $20/hr support engineers the kind I often deal with over email or phone, who usually employ canned responses, can’t solve off-script problems, tend to repeat the same unhelpful responses, and are sometimes indistinguishable from bots?

[asdf21]

Those are $9.25 an hour support agents who are paid mostly to get you off the phone and take 70 calls a day.

Or their $10.25 an hour tier 3 "supervisors" who you might escalate the call to.

[patrickbolle]

Look towards Shopify Support Gurus. Paid well, fully remote. As a Shopify Partner I deal with them a lot and have never had a bad experience; while some can't always answer my question, I always speak to a human (24/7 via live chat) and they direct my query in the right direction.