[fieryscribe]

If that's all that needs to be done, Google should update their boilerplate responses to include that.

Right now, for multiple developers, they're appearing to be obtuse. For Google, it just adds to their reputation as being robotic and unfriendly, and it's gaining traction.

[egfx]

Well basically I agree. I even tweeted about it https://twitter.com/chamILYAn/status/1215680803608285184 earlier this year. The situation is they are being robotic. Iv'e always thought the last thing anyone should automate is support. Maybe a company the size of Google could do it but version 1 isn't working. It's not quite completely automated. I believe they have someone behind the response clicking on a selection of a set of possibilities and there isn't a way to turn it off.