[elliekelly]

Call corporate directly at 212-270-6000. A human will answer and ask for your name. Tell them you need to speak with Frank Pearn (Chief Compliance Officer) regarding an ongoing “GLBA” (Gramm-Leach-Bliley Act) violation. If you get pushback mention that you thought you’d try to resolve it with compliance before you filed a complaint with the FCC. Be polite/calm but speak with confidence and as matter-of-factly as you can.

You won’t get put through to the CCO but you’ll probably get put through to someone who can put a stop to it.

If that doesn’t work you can send a letter explaining the situation via certified mail. Someone in the legal department is guaranteed to open it.

[akeck]

Write a certified letter to Frank Pearn explaining the GLBA violation. This establishes an evidence trail, which will definitely get a response.

[LurkersWillLurk]

You probably meant FTC, the Federal Trade Commission. But in this case the complaint probably ought to go to the CFPB.

[elliekelly]

I definitely did, thanks. Can you imagine if Ajit Pai were in charge of all consumer protection? Yikes.