[airlines55]

I'm so sick of Gitlab support spam in every thread that mentions any issue, making it so that critical conversations are interrupted with self serving pitches!

>I once saw Gitlab do this thing.

>Hey, Bob from Gitlab thing here. We are really trying to make thing great for our customers . Our next release of thing will do foo which we hope will fix this. Here is a link to a marketing post comparing us to GitHub. Hope that helps. Please don't mention us in a comment, or I have to do this. It hurts to live.

[babygetoboy]

Hey, Jimmy here, vending machine manager at GitLab. I'm sorry that our posts here are concerning. I'm going to run this one right up the ladder for you. Thank you so much for your concern and sorry about your experience with GitLab!

[michelb]

Would you rather have say, Google’s style of replying on issues with deafening silence? I see your point though. I think it’s better this way. A company can be helpful or shoot themselves in the foot while they figure out to communicate. Too much salesy self-serving talk means they don’t take you seriously so why should you return the favor? Now you can find out easily.

[derrick_jensen]

I've noticed a similar thing with Stripe

[dgritsko]

It is hilarious to me that this comment is at the top, the rest of the thread is rife with comments from GitLab staff.

[snowwrestler]

I feel the same way when grumpy customers spam posts about interesting topics with their complaints.

Can we all agree to just talk about the interesting thing that was posted, and skip the one-off customer stuff? (I predict: no.)

[dominotw]

Their CEO is the worst offender. Shows up on every gitlab thread with these generic/uninteresting comments.

[airlines55]

The thing is - I get it. I thi k it's cool when people show up to talk about their product or code that is mentioned on a forum. It's endearing. But when it's systematized by a large corporation, it's no longer so.