[letientai299]

I, on the other hand, try to write technical document to not have to answer the same questions twice. When some one ask me anything that I have a doc cover it, I give them the link. If I don't, I answer, then check and update my doc. That works well for me so far.

[qznc]

Me too.

I have colleagues who do the opposite. They often complain that they don't have the time to write documentation because they have to explain stuff to people all the time. Thus, I believe writing saves time eventually.