[ardy42]

> Its call system does not support queuing! People redial hundreds of times a day through the maze of prompts just to be disconnected because there are too many people calling.

If that's the case, can you script out the needed phone tree selections to make it less frustrating? This still works on android:

https://www.androidpolice.com/2010/05/10/how-to-add-hard-wai...

People used to do this when calling cards were more frequently used. You could setup a speed dial with all the pauses to dial the calling card, wait, enter the account number, wait, and dial your contact number. I think it'd probably work to repeatedly navigate a phone tree menu.

[notyourday]

Unfortunately, it is not that easy because one can get dropped into different IVR trees for no rhyme or reason where the same sequence of key presses sends one into at least one of the two different paths. One path at least theoretically leads to an agent while another path leads to a hangup. If she does not get approved this week I will have to resort to scripting Asterisk.