[afiori]

Most of Louis' criticism of Apple are not about the frequency of problems, rather on how they treat the consumer once problems happen.

[realharo]

He often makes fun of their "small number of users were affected" press statements that follow a certain pattern - denial, blaming the users (you're holding it wrong - though most of that is coming from tech media, not Apple themselves), begrudgingly admitting fault, addressing the issue after much pressure. So frequency also plays a role in it.

Not that other manufacturers are much better of course...