[smdz]

Saying sorry doesn't fix the losses. Pro traders are used to taking losses and can manage it. But it is super bad when we lose more than 50% of a huge profit in case of a exceptional market move just because of Kite not able to handle the load and accept an order. Or worst when there is an exceptional loss that just doubles because of system failure. You guys did a great job on the platform, but you should provide reliability to professionals who don't mind paying you extra for that

[knadh]

Thanks, but paying extra for reliability implies that reliability is being compromised and can be provided for a fee, which isn't the case here. As unfortunate as these incidents are, they are rooted in the legacy infrastructure a stock broker is dependent upon and we've been working hard over the years replacing those, component by component.

[smdz]

You became the largest broker, next may be you could become an exchange :D