[mbesto]

It seems weird that someone who has spent a lot of their own time (e.g. money) to help a community is being shunned for not taking even more time out of their day for a simple request.

This also disregards software ticket guidelines 101:

- There isn't fully defined steps to reproduce

- Limited details on what the user expected to see

- No details about the users environment

People pour their souls into FOSS projects and regularly get cr*pped on for not acting like Enterprise Support. So let's try to be a little more empathetic to people who contribute freely to the dev community, even if its just a small ask like this.

[capableweb]

Well, "shunned" might be a bit too strong, but I don't speak native English. I certainly didn't mean to put down the author in any way, which is why I prefixed it with "Not that it's a big thing", it's just a helpful note regarding how to respond to feedback.

Let's cool it down with trying to start up some heated argument around this, no one is interested in that.

[mbesto]

> Well, "shunned" might be a bit too strong, but I don't speak native English.

In native english the tone of the following sentence is considered "not very nice":

> but seems weird to put the responsibility about you not forgetting something

Further...

> it's just a helpful note regarding how to respond to feedback.

And what you responded with is NOT how to respond to feedback to an open source maintainer.

> Let's cool it down with trying to start up some heated argument around this, no one is interested in that.

Nor am I. I'm sorry you feel like you're getting picked on here. This general topic is a huge issue for the future of FOSS contributors. What you responded with is clearly not egregious (e.g. i've seen people say things like "hey I submitted a ticket on GitHub 3 months ago and no response, WTF!?!?"...that is VERY BAD), but every little bit hurts. Don't take offense to it, especially if english is not your native tongue.