| I hear you I hear you. I guess my main curiosity is, given a) automations that are more useful / valuable / powerful require more sophisticated techniques and concepts (loops, sessions, states, etc.) and given b) that non-expert users typically don't have them, then how can we solve this problem? I see the following options:
1) either (pro)users limit themselves to more trivial / simple automations that are useful enough, with the skills they have, but they can't do more and that's that
2) or there has to be some level of expert involvement (IT, freelancer, consultant, or an FTE hired by the department to do this kind of automation work) - so there needs to be some level of budget
3) there's some tool that makes it possible to deliver more complex scenarios without the (pro) user needing to understand those aforementioned concepts I'd say the RPAs of the world fall into category 2) - requiring a lot of budget, thereby being limited to the very few highest RoI kind of use cases that can afford this budget. I'd say many tools out there (including UIPath, Axiom, and many others) try to be 3) but end up being 1) or 2). The problem seems to be not with the tool, but with the fundamental challenge of trying to do something more complex without the skill. For the record, I'm not saying it is an unworthy endeavour, I just haven't seen any great examples that manage to crack this. One exception: very domain specific topics. You mention Tableau - basically 'all' the user is doing with it is to slice and view and filter data (that has been connected by experts) in different ways. So the users aren't 'creating', the way they are when they are creating automations. What is your view? |