| UberEats's customer service, even prior to this has been awful. While I'd prefer not to use UberEats, they've basically become the only option for a large number of restaurants around. I've ordered food from a variety of places, including large internationally recognised chains. About 20% of orders have something wrong. Sometimes it's minor things. Othertimes it's significant - like drinks and dishes missing. So, I report them to Uber, and get a refund. However now I get these snarky customer service form emails a few days later that gives these snide tips like "To better improve your delivery experience - make sure to be ready to collect your order promptly" followed by a semi-veiled threats of "We take fraud seriously and will terminate any suspicious accounts" I'd be more than happy to submit photos or videos showing that the delivery driver gave me one bag when it's marked "1 of 2", or what items were actually in the bag - but no, just shit customer service. e:
I forgot to add - there's also zero way to contact them other than for a specific order. I wanted to report to them a number of fake restaurants that someone is running out of their apartment. (The restaurant address is an actual residential apartment building, there's no commercial kitchen) There's no way to do that. |