[Nextgrid]

Why not? In a physical restaurant you would casually mention it to the waiter and they'd apologise and offer to replace it for free. Similarly, if you order something online and get the wrong items delivered you'd send it back.

[blotter_paper]

That depends. When I didn't eat meat, I would definitely mention it if the special preps were skipped. But if it's not an issue of dietary restriction and the waiter brings me soup instead of salad as a side, I'll take the soup. I'm not slowing down the whole production line and getting a line cook chewed out so that I can have salad instead of soup.

[lol636363]

This is really amazing, I never thought that there are people who would accept wrong food in a resturant. Also finding it kind of unbelievable that there are so many people who accept cold food. Is it because right now a lot of us are feeling bad for resturants or is it normal behavior for some people?

If you are in a resturant with friends and get a wrong food, would you tell your friends? I am wondering because I have never seen anyone stay quite if their food order was wrong. Just wondering if it may have happened among my group of friends, and they quitely ate their food.

If Amazon ships you a wrong product, would you keep that instead of what you had ordered?

[fiblye]

Personally, I've made mistakes in daily normal tasks and know how it feels to have people make an issue out of little things. If the end result is the same (it goes in my gut and doesn't taste horrible), I'm not going to complain unless it's completely wrong. Paying for a $25 steak and getting chicken nuggets would be too far, but messing up a side won't ruin my day. It’s stressful working in a kitchen and I’d rather the workers not have too much trouble so long as the things I got taste fine.

I'm also unable to eat a certain common ingredient in cooking, and it's one that virtually every person on earth loves. I've found that complaining just results in them doubling that ingredient and I have no clue why. I've even gotten visible spit in my food before. Picking that ingredient out myself instead of mentioning it is usually better. I've grown a bit of tolerance for not getting what I want.

If I get a different package, it's probably not serving the same role, so I'll complain.

[blotter_paper]

In most situations I would probably note the mistake to my friends after I was sure that the waiter was out of ear shot, but not make a big deal out of it. I can think of one person who I wouldn't say anything to until we'd left the restaurant; I know from previous experience that he would bring it up to the waiter.

I think my treatment of the service industry changed significantly in high school, when I actually knew people who were working at restaurants and heard their stories of horrible customers. Having since worked at a restaurant and eaten out with lots of food service people, I believe that food service people tend to treat food service people better than others do (though I've seen exceptions both ways). I'm not trying to say this in a claiming-moral-superiority-via-kindness way, it's just a pattern I think I've seen in the world, and I think it kinda makes sense given the nature of granfalloons.

[yibg]

Isn't it better to point out a mistake so it can be fixed? In my work if I make a mistake I definitely don't want people to ignore it, otherwise how do I get better? You don't have to make a bit fuss or be rude about it, but I don't see anything wrong with pointing out something is wrong. At least it's better than just having a bad experience and not go back next time.

[blotter_paper]

>You don't have to make a bit fuss or be rude about it, but I don't see anything wrong with pointing out something is wrong.

In industries where people tend to treat each other sanely, I would agree. I believe that most kitchens are managed by assholes who chew out their cooks over minor mistakes, so this is a particular case where I don't think I have a choice about how feedback is given. I can be nice to the server, but the only way I can be nice to the cooks is to not make my issue known. If the restaurant industry wants my feedback, the restaurant industry needs to fix this horrible work culture problem. If they could stop sexually assaulting their staff on a regular basis that would be cool, too.

[vokep]

I honestly consider it a virtue to complain in such a situation. It might seem like it has negative consequences, but the reason I went to the restaurant and not another is because of an expectation they'll do their job as advertised. Bringing the wrong food is doing their job wrong, and letting it slide is indicating that that's ok. It isn't a big deal that has any major meaningful consequence usually, but just because its a small thing doesn't mean its ok. However I agree in not being too frustrated. If I got a wrong order and the restaurant refused to correct it, I'd try to enjoy whatever I got and then plan on that being the last time I visit that place.