| I think this is pretty amazing offense move played by the Uber CEO. As we enter the recession, with oil prices at all record low, driver earnings are automatically higher and riders are little more patient with sobering environment. In this mode, the support expectations are less than what they used to be before. There isn’t a desire for a super prompt response, and since support costs are linear (more reps -> faster ticket resolution), it’s quite wise to reduce the cost of both synchronous (for drivers) and asynchronous support agents (for riders). For the recruiting, since most of hiring is either frozen or happens through referrals, outbound hiring is going to be quite minimal and you only need recruiting co-ordinators for interview scheduling and admin. It doesn’t make much sense to have so many recruiters in such environment. For the GH hubs, if psychiatrists are moving online to telehealth, Uber green light hubs are way more simpler to be executed remotely via Zoom. I am classifying this as a offense move, because the defense would have been to raise more money through debts and so many companies are doing it, Uber could have played the same move. It’s pretty scary though, if this does set the precedent for other companies, unemployment recovery in HR/Support is going to very very slow. |