| Hi, a co-founder here. I’ve been in the situation when you, as a software vendor you’re being swamped with tons of customer feedback on your products and you don’t have an effective yet efficient system to process it, keep track of it, and also being able to close the feedback loop. I didn’t find anything that would help us with that and I stated thinking on how that product would look like. I’ve been nurturing this idea for about a year. Then I found my cofounder and CTO and the work began. We’ve been building a service that helps SaaS business to collect multi channel customer feedback and have a single place to process it. Once processed, it could be attaches to features or ideas inside the system. A significant channel for feedback can be your public roadmap that will also demonstrate your progress to your prospects and your customer base If you use CRM and Development tools like Salesforce and Jira, it can show you features’ worth based on the ACV from CRM for the account, a contact of which has shared their feedback. When you’re ready to publish a release with a new feature, you can can notify every contract that has requested it. While conducting user research and collecting feedback we realized that we see a strong demand from larger companies than we initially thought. We hope that we can help product organizations focus on the actual work and companies to save resources on building things nobody wants. We’ve received support from this community before and thanks to you feedback we’ve been able to work on this project.
At this time any feedback is very welcome and if you would like to use our service we’ll make it free for you (upd: not the free plan of course). |