[bartread]

> I should try not to because it takes readers away from our site, and they might not come back.

> I suspect that many sites have the same line of reasoning.

Not your fault, obviously, but FFS: this is the most vapid line of reasoning. If I want to find out more I'm going to leave your site anyway, so surely it's better if I'm not irritated by your lack of citations when I do inevitably go?

Does Wikipedia worry about people leaving and not coming back? No. Do you know why I go back to Wikipedia all the effing time, often using it as a starting point for research? Well, one of the big reasons is that many articles have a decent list of authoritative citations and external links at the bottom that I can use to find out more when I need or want to.

Talk about myopic: even the BBC do this, and it's incredibly frustrating. Absolutely smacks of some clueless senior manager[1] setting up the wrong metrics for measuring site performance.

[1] Manager bashing is a bit of a tired trope here on HN and I'm not trying to make a generalisation but, as with every job, some of them are certainly idiots/clowns.

[andrewflnr]

You're probably an outlier. Most people are lazy (in particular, unlikely to embark on research projects), and accustomed to newspapers not citing sources (no hyperlinks in the dead-tree version, after all). They probably have data showing the rate at which people leave the site via external links.

[bartread]

You may be right, but people leaving the site isn't really the key metric here. The key metrics are ad and subscriber revenue: in this case particularly ad revenue.

If the reason they're leaving makes it's more likely they'll come back again in future this may lead to an increase in ad revenue due to more sessions even though average session duration falls.

Obviously I don't know, and unfortunately I've learned not to trust that higher-ups in certain organisations have done their homework on revenue-affecting decisions, but you'd at least hope that they had some data to back up the thinking.

[karatinversion]

Wikipedia’s business isn’t monetising people’s attention.

[bartread]

You've completely missed my point: if you want my attention you're more likely to get it for the longer term if you provide me with what I'm looking for, including citations, because I'll keep coming back. If on the other hand you're obstructive by not providing this, you probably won't. From a monetisation perspective it therefore makes sense to provide those citations.

[mokus]

Exactly! If a site gives me useful info and leads me to more, the site is much more likely to be the FIRST place I look for similar stuff next time. Otherwise they go on a mental blacklist and I never click on the links to that site in the first place.

[chongli]

Thus news should not be a business. The business model of news is diametrically opposed to informing the public. We’re better off sticking to nonprofit journalism.

[CuriousSkeptic]

Yet Wikipedia is the one creating actual economic value