[znpy]

This reminds me of that time I read about this LifeProTip: sometimes if you want to get something fixed yout should get the legal team involved instead of the support team.

The example was about some kind of elettrical switch having some wiring exposed. Letting the electric power company know about this via the usual means was unhelpful.

What was helpful was contacting the legal team via phone, let them know that the wiring was exposed and that it would have been a huuuuuuge liability if somebody got fried and after any kind of acknowledgment (even the smallest, even a simple "okay") on their side let them also know that the call was being recorded. Now the ball is in their field.

It's passive-aggressive, but (according to the story) that's what got the stuff fixed very soon.

[znpy]

Generally speaking, As an IT person, if somebody from the legal team comes and says "fix this issue immediately otherwise we're liable" or "shut X down immediately" then I do that. Unless somebody above me (and above my pay grade) says otherwise.