So... Amazon employees are forced to use Chime for chat. It's crap for that and the Chime team doesn't care, it's not what their external customers care about.
Also, it's gotten much much better in the last 2 years. By the time I left, it's video was handily better than any non-zoom video chat I've tried, and competitive with zoom.
I use Chime and love it. Its lack of features is a feature in my opinion. I used Slack for years before using Chime and I’m happy with the switch. I don’t get nearly the chat fatigue I used to get from Slack. Chime reminds me of HipChat and Campfire in terms of UX but with the availability you’d expect an AWS service to have.
As someone who recently did the remote on-site via Chime, its stability left a lot to be desired. Audio dropped regularly and constant video freezes. It felt a little half-baked and dog-fooded internally and, by extension, externally to interviewees. Nearly every person who interviewed me also expressed some unhappiness with Chime as well. This is all anecdotal, of course.
It mostly just feels like a byproduct of not-built-here syndrome.
anecdotally, having used it internally before I left. I found that VC stability top-notch, I had some stability problems using the web client, but those had mostly resolved within the few months before I left.
I now find my self yearning for the stability of Chime outside of using Zoom. and using Zoom, feel a concern for my privacy in a way I have never using an AWS product.
Also, it's gotten much much better in the last 2 years. By the time I left, it's video was handily better than any non-zoom video chat I've tried, and competitive with zoom.