[KingOfCoders]

I'm a 20+ years customer of Amazon, bought stuff for tens of thousands of euros.

Tried to sell my book, was twice denied after a lengthy process without any explanation and a "this is settled, we will no longer answer your emails, good bye". No way to appeal, no way to get an explanation. No way to properly sell the book because of the Amazon book discovery monopoly.

[paulcole]

You can't be surprised though right?

Their whole business model is built around automation and removing human decision making. Yes, it's going to result in false positives that cost them 20+ year customers (and even $100k in spend over that time period is a blip of a blip of a blip to them) but it's clearly something they've thought about and can live with.