[heyoni]

I had this chat with their customer service department asking to "cancel" my account so that I don't incur any charges and they insisted that it wasn't possible without losing immediate access and getting a pro-rated refund. I thought that was stupid, but ok...

1 month later, still no refund. Account is still scheduled to be auto-renewed, talk to CS and they're basically ignoring me at this point (I'm using text messaging support on a secondary number), so I issue a chargeback with my credit card...

1 month later, I get a refund, no email, no text message explaining the delay and now I have to deal with that or else they'll probably put my account in collections. /facepalm

[jrockway]

My credit card number changed and they sent my account to collections with no notice. The lesson I learned was never to subscribe to something on the company's own website; go through Apple.