[einpoklum]

Isn't it the case the most places "doing agile" don't actually involve the eventual customer in the process, just junior and higher management?

[tootie]

That's the point of this article, but honestly it seems to be neither here nor there. Being disconnected from business goals happens with or without agile. Agile can only solve delivery problems, not defects in business strategy.

[BurningFrog]

If you can find an end customer that's willing to do the work, you're very lucky.

But usually some proxy for the customer in your organization has to take on that role.