[low_key]

I've had the same thing in the US from Chase bank. They called me about potentially fraudulent charges on a credit card and then proceeded to ask me to verify myself by providing details.

I thought it was fraud, so hung up and called them using the number on the card. Turned out it was a legitimate call. I wrote them a detailed explanation of why their process was indistinguishable from a scam and never got a response. Great.

[DarmokJalad1701]

Same experience trying to open a Checking+Savings account with them online. I get a call supposedly from them and asks me to verify myself by telling them the code they just texted me. I refused, hung up and called back. By then it was past 5 on a Friday and I had to wait till Monday.

The whole thing was BS as it was because they wanted to verify that I owned the external checking account I was using to fund the new accounts -- one that I registered on their portal ~7 years ago and have consistently used since then to pay off my Chase credit cards.