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Agree with you about Amazon experience becoming less ideal. Since the beginning of 2020, I submitted a couple of product reviews with detailed and factual explanation about why products in question aren't good enough. One of them was Amazon basic chair [https://www.amazon.com/AmazonBasics-Low-Back-Computer-Chair-...], which makes squeaky noises after 6 months of use (I'm a 135 lbs male), and another was Secura milk frother, which also make screechy noises after 1 month of light use (once or twice everyday). Turns out my review for their chair didn't get posted, so I tried again and finally wrote a question on the product page as to why my review isn't showing up. Then the review somehow showed up a week after. For Secura, they don't have a way to upload a video in product review (I see some people uploaded videos/images, but in my Amazon account UI for product review, there's no such feature), so I took a video and uploaded it to YouTube and shared the link as an example in my review. They wrote me a week later saying my review was not posted because of third-party links, so I went ahead and removed the YouTube link and only described the title of my YouTube video if anyone wants to search for it. No words from Amazon after two weeks of submitting that revised review. So I just checked the product review button (as seen in My Orders section) and the message I wrote there is still there. So I just clicked submit again. We'll see what happens. In the past, when you write review, you get an email from Amazon telling you either that they are reviewing it or that it has been posted. Now, the experience is super confusing and subpar. In the worst interpretation, you even start to suspect if they post every review or they censor some based on their bias toward the seller (e.g., Amazon Basics products get less negative reviews) Also, since COVID-19 made the shipping times are significantly slower on Amazon, I opened an account on AliExpress last week and started ordering some items. Unfortunately though, the effort it takes to sift through products on AliExpress is still much more challenging/tiring than that is on Amazon now. So some of the comments here are correct that although Amazon is not living up to our ideal vision of how an online retailer should be like, they are still ahead of their competition... I hope it changes some day and we see a decent competitor so that it is better for consumers (although I'm not sure if it'd be better for warehouse workers though...) |